Consumer Assessment of Healthcare Providers and Systems

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=tab&tab=cahpscarhps

What is the CAHPS Health Plan Survey? The Health Plan Survey asks enrollees about their recent experiences with health plans and their services. This standardized survey was designed to support health plans and purchasers in improving quality, and consumers in assessing and comparing enrollees’ experiences across plans. 

What is the CAHPS Health Plan Survey Database? AHRQ’s CAHPS Health Plan Survey Database provides access to aggregated survey results. Organizations submitting survey data to this database include State Medicaid agencies, State Children's Health Insurance Programs (CHIP), and individual health plans. Data from the Medicare Managed Care Survey is provided by the Centers for Medicare & Medicaid Services. 

What results are available? This tool displays aggregated survey results since 2019 in the form of top box results, percentiles, and bar charts. Learn how results are calculated in the 2021 Health Plan Survey Chartbook (Appendix G). Participants in the Database can compare this aggregated data with their individual feedback reports for quality improvement purposes.  

Chartbooks are also available. Review Chartbooks dating back to 2013.

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=subtab&tab=cahpscarhps&count=2

Top box scores represent the percentage of respondents reporting the most positive response (e.g., “Yes, definitely” or “Always” for a composite measure or individual item, “9” or “10” for a rating item). 

To review the top box scores for composite measures, ratings, and individual items, select a year and survey type; then choose whether to display results for the overall database, geographical region, or by product type. 

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=subtab&tab=cahpscarhps&count=3

Percentiles provide information about the distribution of health plan scores. The percentile scores are based on top box scores calculated for each health plan and represent the percentage of plans that scored at or below a particular top box score for an item or composite measure. 

For example, let’s say that at the 75th percentile, a composite measure’s top box score is 59%. If your health plan’s score for that composite measure is 60%, then your score falls above the 75th percentile. This means your plan scored higher than three quarters (75%) of the health plans in the database.    

To review the percentiles for top box scores, select a year and survey type. 
 

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=subtab&tab=cahpscarhps&count=4

Bar charts show the distribution of scores for the following response categories: “Never + Sometimes” combined, “Usually”, and “Always” for composite measures and individual items; and 0-6, 7-8, and 9-10 for overall ratings. 

To review the distribution of survey results for a composite measure, individual item, or overall rating, select the year, the survey type, the measure, and the item; then choose whether to display the results for the overall database, geographical region, or product type.

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=tab&tab=cahpscardcgs

What is the CAHPS Clinician & Group Survey? The CAHPS Clinician & Group Survey (CG-CAHPS) asks patients about their experiences with providers and staff in primary care and specialty care settings. 

What results are available? This tool displays aggregated survey results in the form of top box results, percentiles, and bar charts. Learn how results are calculated for the CG-CAHPS Survey Database. Users of the survey can compare their data to this aggregated data for quality improvement purposes.

Chartbooks are also available. Review Chartbooks from 2012-2019. 

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=subtab&tab=cahpscardcgs&count=2

Top box scores represent the percentage of respondents reporting the most positive response (e.g., “Yes, definitely” or “Always” for a composite measure or individual item, “9” or “10” for a rating item). 

To review the top box scores for composite measures, ratings, and individual items, select a survey year. Further limit your selections by filtering for detailed information (e.g., Regional Average, Physician Specialty) and subsequent detailed information options (e.g., “Midwest Region” for Regional Average, “Internal Medicine” for Physician Specialty).

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=subtab&tab=cahpscardcgs&count=3

Percentiles provide information about the distribution of scores for physician practices. The percentile scores are based on top box scores calculated for each practice site and represent the percentage of practice sites that scored at or below a particular top box score for an item or composite measure. 

For example, let’s say that at the 75th percentile, a composite measure’s top box score is 89%. If your practice site’s score for that composite measure is 90%, then your score falls above the 75th percentile. This means your practice site scored higher than three quarters (75%) of the practice sites in the database.    

To review the percentiles for top box scores, select a survey year. 

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.

Direct link to this dashboard: http://datatools.ahrq.gov//cahps?type=subtab&tab=cahpscardcgs&count=4

Bar charts show the distribution of scores for the following response categories: “Never + Sometimes” combined, “Usually,” and “Always” for composite measures and individual items; and 0-6, 7-8, and 9-10 for overall ratings. 

To review the distribution of survey results for a specific composite measure, individual item, or overall rating, select the year, the measure, and the item. To expand the results, use the detailed information and subsequent detailed information options.. 

Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.  Select the Download PDF for a PDF version of the data visualization.