-
CAHPS® Health Plan Survey Database
The CAHPS Health Plan Survey Database contains results for the Medicaid Survey submitted by various sponsors, including public employers, State Medicaid agencies, State Children's Health Insurance Programs (CHIP), and individual health plans, as well as Medicare Survey results provided by the Centers for Medicare & Medicaid Services. This database has been operational since 1998.
-
CAHPS® Clinician & Group Survey Database
The CAHPS Clinician & Group Survey (CG-CAHPS) Database contains results for multiple versions of the survey submitted by various sponsors, including practice sites, medical groups, and regional health collaboratives. It has been operational since 2010.
Health Plan Survey Chartbooks
CAHPS Health Plan Survey Database 2021 Chartbook. In December 2021 the CAHPS Database released the CAHPS Health Plan Survey Database 2021 Chartbook: What Consumers Say About Their Experiences with Their Health Plans and Medical Care. This chartbook presents summary-level results for the CAHPS Health Plan Survey. In addition, 10-year trend results from 2011-2021 for the top-box scores are presented for the Adult and Child Medicaid populations.
2021 CAHPS Health Plan Survey Chartbook (PDF, 1,582 KB)
- 2021 CAHPS Health Plan Survey Database Executive Summary (PDF, 312 KB)
Historical Chartbooks
2020 CAHPS Health Plan Survey Chartbook (PDF, 1,248 KB)
- 2020 CAHPS Health Plan Survey Database Executive Summary (PDF, 345 KB)
2019 CAHPS Health Plan Survey Chartbook (PDF, 1,083 KB)
- 2019 CAHPS Health Plan Survey Database Executive Summary (PDF, 224 KB)
2018 CAHPS Health Plan Survey Chartbook (PDF, 1,441 KB)
- 2018 CAHPS Health Plan Survey Database Executive Summary (PDF, 2,550 KB)
2017 CAHPS Health Plan Survey Chartbook (HTML, 983 KB)
2016 CAHPS Health Plan Survey Chartbook (HTML, 735 KB)
2015 CAHPS Health Plan Survey Chartbook (HTML, 841 KB)
2014 CAHPS Health Plan Survey Chartbook (HTML, 806 KB)
2013 CAHPS Health Plan Survey Chartbook (HTML, 694 KB)
Review Chartbooks dating back to 2013
The CAHPS Health Plan Aggregated Database provides access to results for the 3 years of CAHPS Health Plan Survey data.
Results were compiled from various sources and submitted to the CAHPS Database for the CAHPS Health Plan Survey. For more information, read the 'How Results are Calculated section in the 2021 CAHPS Health Plan Survey Chartbook (Appendix G).
Medicaid Data: The 5.0/5.1 survey results for the Medicaid sector were obtained from data submitted directly to the CAHPS Database by State Medicaid agencies and individual health plans. The 2021 database consists of submissions from 44 states, of which a total of 23 Medicaid State Agencies submitted data, compared to 40 states, 20 of which were State Medicaid agencies in 2020. The 2021 Medicaid results are based on survey data collected from July 2020 through July 2021.
Medicare Data: In 2021, the CAHPS Medicare Managed Care results were obtained from CMS for survey participants who were enrolled in a managed care health plan including both enrollees receiving prescription drug coverage through their health plan and those that don’t receive prescription drug coverage through their health plan. Please note that the Medicare results presented here may differ from other reports due to the inclusion or exclusion of certain beneficiary groups and/or the use of case-mix adjustment variables. The survey data were collected from March through May 2021. In 2020, the Centers for Medicare & Medicaid Services (CMS) did not collect Medicare data due to the COVID-19 pandemic and therefore, results are not presented.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
Top box scores display the percent of respondents reporting the most positive response for a composite measure, rating, or individual item.
Results for region and product type are calculated for composite measures, ratings and individual items.
Make selections for Survey Year and Survey Type and further limit your selections for Overall Top Box Scores, Regional Top Box Scores, and Product Type using Detailed Information dropdown.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
Access the "top box" scores by selected percentile categories for a given survey year and version. The percentile top box percentages are based on top box percentages calculated at the plan level and represent the percentage of plans that scored at or below a particular top box score for an item or composite measure.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
To view the distribution of survey results for a composite measure or individual item, select the year, survey type, the measure, and the item. Refine your results using the Detailed Information and Detailed Information Levels dropdowns.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
Clinician & Group Survey Chartbooks
2019 CAHPS Clinician & Group Survey Chartbook (PDF, 1,083 KB)
- 2019 CAHPS Clinician & Group Survey Database Executive Summary (PDF, 337 KB)
2018 CAHPS Clinician & Group Survey Chartbook (PDF, 1,205 KB)
- 2018 CAHPS Clinician & Group Survey Database Executive Summary (PDF, 302 KB)
2017 CAHPS Clinician & Group Survey Chartbook (PDF, 1,118 KB)
- 2017 CAHPS Clinician & Group Survey Database Executive Summary (PDF, 3,990 KB)
2016 CAHPS Clinician & Group Survey Chartbook (HTML, 1,642 KB)
2015 CAHPS Clinician & Group Survey Chartbook (HTML, 1,630 KB)
2014 CAHPS Clinician & Group Survey Chartbook (HTML, 2,785 KB)
2013 CAHPS Clinician & Group Survey Chartbook (HTML, 2,607 KB)
2012 CAHPS Clinician & Group Survey Chartbook (HTML, 1,667 KB)
Review Chartbooks dating back to 2012
About the CAHPS Clinician & Group Survey Database
The CAHPS Clinician & Group Aggregated Database tools provide access to results for the Clinician & Group Survey data. For more information, read How Results are Calculated.
The number of survey respondents and practice sites in the CG-CAHPS Database are presented by survey version in the two tables below. In order to create the most comprehensive set of comparative CG-CAHPS results possible, results for the 6-month core survey results have been combined with the PCMH supplemental version.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
Top box scores display the percent of respondents reporting the most positive response for a composite measure, rating, or question item. Make selections for Survey Year, further limit your selections by Additional Information and Filter.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
Access the "top box" scores by selected percentile categories for a given survey year.
The percentile top box percentages are based on top box percentages calculated at the practice site level and represent the percentage of practice sites that scored at or below a particular top box score for an item or composite measure.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
To view the distribution of survey results for a composite measure or individual item, select the year, the measure, and the item. Refine your results using the Detailed Information and Detailed Information Levels dropdowns.
Select the Download Data button for an accessible MS Excel version of the data visualization. The file size will depend on parameters selected.
Learn more about the CAHPS program.